Privacy Policy

Last updated: April 19, 2026

At Zelora London, we take your privacy seriously. This Privacy Policy sets out how we collect, use, and protect your personal information when you visit zelora-london.com or purchase from us. By continuing to use our website, you confirm that you have read and accept this policy.

Powered by Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information on our behalf in order to provide and maintain our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information. For more information about how Shopify handles your data, please review the Shopify Privacy Policy.

What Personal Information We Collect

We collect personal information depending on how you interact with us. This may include:

  • Identifiers: name, email address, phone number, billing and delivery address
  • Payment details: payment method and transaction data, handled securely by our payment providers
  • Account credentials: username, password, and security preferences
  • Purchase history: products viewed, ordered, returned, or exchanged
  • Support communications: messages or enquiries you send to us
  • Technical data: IP address, device type, browser, and usage behaviour on our Site

How We Obtain Your Information

  • Directly from you when you place an order or contact us
  • Automatically via cookies and tracking tools when you use our Site
  • From Shopify and third-party service providers who support our business
  • From marketing and analytics partners, where lawfully permitted

How We Use Your Information

  • Fulfilling orders: processing payments, dispatching cookware, and managing returns
  • Marketing communications: promotional emails and advertising, where you have opted in
  • Security: identifying and preventing fraud or misuse of our Services
  • Customer service: handling enquiries and maintaining our relationship with you
  • Legal obligations: complying with applicable UK and EU laws

Who We Share Your Information With

We do not sell your personal information. We may share it with:

  • Shopify and operational service providers (payments, delivery, analytics)
  • Marketing partners, under their own privacy policies
  • Affiliates within our business group
  • Law enforcement or regulatory bodies when legally required

Cookies and Tracking Technologies

We use cookies to run and improve our Site, measure performance, and support advertising. You can control cookies via your browser settings, though some features may not work correctly if cookies are disabled. See shopify.com/legal/cookies for details on Shopify's cookie use.

Children's Privacy

Our Site is not intended for anyone under the age of 13. We do not knowingly collect personal data from children. If you become aware that a child has shared information with us, please let us know and we will remove it immediately. We do not knowingly sell or share data belonging to individuals under 16.

Data Security and Retention

We apply reasonable technical and organisational measures to safeguard your personal data. However, no system is completely secure. We keep your information only for as long as necessary to fulfil the purposes in this policy or to meet our legal obligations.

Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. For more information, visit allaboutdnt.com.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Right to Access: request a copy of the personal data we hold about you
  • Right to Rectification: request correction of inaccurate or incomplete data
  • Right to Erasure: request deletion of your personal data where applicable
  • Right to Restriction: ask us to limit how we use your data in certain circumstances
  • Right to Data Portability: receive your data in a structured, portable format
  • Right to Object: object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: where we rely on consent, you may withdraw it at any time

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Data Transfers

Your personal data may be transferred to or processed in countries outside the UK or EEA. Where this occurs, we rely on recognised mechanisms such as the UK's Standard Contractual Clauses or equivalent safeguards approved by the relevant authority.

Complaints

If you have concerns about how we process your personal data, please contact us. If you remain dissatisfied after our response, you have the right to escalate the matter to the ICO or your local data protection authority.

Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be published on this page with a revised "Last updated" date.

Contact Us

Company name: A.H.M. Ventures (operating as Zelora London)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

Phone: +44 7830 315280
Email: info@zelora-london.com