Terms of Service

Welcome to Zelora London. In these Terms, "we", "us" and "our" refer to Zelora London. We run this website and online store — including all content, features, tools, products and services — to give you a premium shopping experience (the "Services"). Zelora London operates on Shopify, which provides the technical infrastructure behind our store.

 

The terms below, together with any policies we refer to (these "Terms of Service" or "Terms"), set out your rights and responsibilities when using our Services.

 

We encourage you to read these Terms in full — they contain important details about your legal rights, warranty limitations and liability disclaimers.

 

By accessing or using our Services, you accept these Terms and our Privacy Policy. If you disagree with any part of them, please do not use our Services.

 

By accepting these Terms, you confirm you have reached the age of majority in your region and that you take responsibility for any minor dependents who use the Services on your devices.

 

When using our Services — whether browsing or buying — you may need to share details such as your name, email, payment and delivery information. You confirm that everything you provide is accurate and up to date.

 

You are fully responsible for keeping your account secure and for all actions taken under it. You may not share, sell or transfer your login credentials to anyone else.

 

We do our best to display our products as accurately as possible. That said, colours and appearance can look different depending on your screen and device settings.

 

We cannot guarantee that a product will look exactly as shown or fully match your expectations when it arrives.

 

We may update product descriptions at any time without notice and reserve the right to limit quantities or discontinue any item.

 

Submitting an order is an offer to buy — not a confirmed purchase. Zelora London may accept or refuse any order at its discretion. Your order is only confirmed once we send you an acceptance email, and payment must be completed beforehand.

 

Please check your order before placing it, as cancellations may not always be possible once accepted. If we cancel or refuse an order, we will try to reach you using the contact details you provided.

 

All sales are subject to our Refund Policy. Orders must be for personal use only — not for commercial resale or export.

 

Prices, promotions and discounts may change at any time without notice. The price shown in your order confirmation is what applies to your purchase. Unless we say otherwise, prices shown do not include taxes, shipping, or customs fees.

 

Prices on our website may differ from those on third-party platforms. Where promotional terms differ from these Terms, the promotional terms take precedence.

 

By placing an order, you confirm that your payment details are valid, that you are authorised to use the chosen payment method, and that you will cover all applicable charges including taxes and shipping.

 

We are not responsible for delays in shipping or delivery. Any timeframes given are estimates only and are not guaranteed. Delays caused by carriers, customs or events outside our control are beyond our liability. Once your order is with the carrier, the risk passes to you.

 

Everything on our Services — including logos, text, images, graphics, reviews, and audio or video content — belongs to Zelora London, our partners or licensors, and is protected by intellectual property law.

 

You may use our Services for personal, non-commercial purposes only. Copying, sharing or modifying any of our content without written permission is not permitted. All rights not explicitly granted remain with Zelora London.

 

The Zelora London name, logo and brand assets are our trademarks and may not be used without prior written approval. Shopify's trademarks belong to Shopify.

 

We may give you access to tools provided by third parties. These tools are offered without warranties or endorsements of any kind. We have no control over them and accept no responsibility for their use.

 

You use any optional tools at your own risk. Please check the relevant third-party terms before using them. Any new tools added in future will also fall under these Terms.

 

Our Services may contain links to external websites. We take no responsibility for the content or reliability of third-party sites. You access them at your own risk and we accept no liability for any loss or damage that results.

 

Our store runs on Shopify, but all transactions are solely between you and Zelora London. Shopify plays no part in your purchases and bears no responsibility for them. By using our Services, you release Shopify and its affiliates from any related claims.

 

Any personal information collected through our Services is handled in line with our Privacy Policy, which you confirm you have read and understood. Because we use Shopify to host our store, some data may be shared with Shopify and its partners.

 

When you submit reviews, suggestions or other feedback, you give Zelora London a permanent, royalty-free, worldwide licence to use and share that content for any purpose. You confirm you have the right to submit it and that it follows these Terms. We may remove any content we consider unlawful or inappropriate.

 

Occasionally, information on our site may contain mistakes — for example, in pricing, product descriptions or availability. We reserve the right to fix these errors and update or cancel orders where necessary, without prior notice.

 

Our Services may only be used for lawful purposes. You agree not to use them for illegal activity, to infringe intellectual property, to harass others, to spread false information, to send spam, or to impersonate anyone.

 

You also agree not to introduce harmful code, scrape personal data, resell any part of our Services, or interfere with our security. We may suspend or remove access if these rules are broken.

 

We reserve the right to end this agreement or suspend your access at any time without prior notice. Any outstanding balances remain your responsibility. Clauses that are intended to continue after termination will remain in effect.

 

Content on our Services is provided for general information only. We make no guarantees about its accuracy or completeness.

 

Unless expressly stated, all Services and products are provided "as is" and "as available" with no warranties of any kind. We do not guarantee our Services will be uninterrupted or error-free. Certain exclusions may not apply depending on your location.

 

To the maximum extent allowed by law, Zelora London and its affiliates, directors, staff and partners will not be liable for any indirect, incidental or consequential loss arising from your use of our Services or products, even if we were aware such loss was possible.

 

You agree to defend and hold harmless Zelora London, Shopify and their affiliates against any claims, damages or costs — including legal fees — that arise from your breach of these Terms, your violation of any law, or your use of our Services.

 

If any part of these Terms is found to be unenforceable, it will apply to the greatest extent possible, and the rest of the Terms will remain fully valid.

 

If we do not enforce a particular provision, that does not mean we waive the right to do so later. These Terms, along with any applicable policies, form the complete agreement between you and Zelora London and replace any earlier understandings.

 

You may not transfer your rights under these Terms without our written consent. We may transfer ours at any time without restriction.

 

These Terms are governed by the laws of the country in which Zelora London is based. Both parties agree to submit to the jurisdiction of the applicable courts.

 

Section titles are included for ease of reading only and do not affect how these Terms are interpreted.

 

The latest version of these Terms is always available on this page. We may update them at any time. Continuing to use our Services after changes are made means you accept the updated Terms.

 

Company name: A.H.M. Ventures (operating as Zelora London)

Chamber of Commerce number: 94666415

VAT Number: NL005099817B83

Address: Romeinseweg 53, 6135 JA Sittard, The Netherlands

  

Our customer service team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday – Sunday: Closed

 

Phone: +44 7830 315280

Email: info@zelora-london.com